Before you claim
Log into the game with that account and create a character first. The website can only send items to an account that exists in the game.
Steps
1. On the dashboard, find the game account and press Claim Starter Pack.
2. Choose your body: Transknight, Foema, BeastMaster or Hunter.
3. Choose the set type and two weapons. The pictures show what you picked.
4. Press Claim Set.
If the window does not let you claim, press Check DarkROL Accounts in the same window and try again.
After a claim the button shows Starter Claimed.